BAU Services (24/7 On-Call Production Support)
Mainframe Production Support - Overview
Our ITIL Framework-based delivery approach gives enterprises access to consolidated technical support to help ensure the success of software deployments in production environments. Production Support provides 24x7 coverage with guaranteed Service Level Agreements, specifically designed to keep critical production applications up and running around-the-clock. Production Support also delivers access to experts who can troubleshoot complex issues, answer questions, and resolve bugs.
Our Mainframe Production Support Model