Business as Usual in IT Support

 Business as Usual

Support

Support includes business analysis and installation of your business software. Ongoing support is either onsite, by phone or via remote access. Remote support can be provided using a terminal server or a remote desktop. This option can often be very cost effective as it removes the cost of travel time and allows the consultant to provide support from anywhere.

Helpdesk

Request for support from the Helpdesk can be made via phone, email or online via our eService system. We encourage all our clients to join Helpdesk, as it takes away the costs involved with getting support for even the smallest questions. It also helps your staff constantly improve their productivity by improving their knowledge of your system.

BAU Services (24/7 On-Call Production Support)

Mainframe Production Support - Overview Our ITIL Framework-based delivery approach gives enterprises access to consolidated technical support to help ensure the success of software deployments in production environments. Production Support provides 24x7 coverage with guaranteed Service Level Agreements, specifically designed to keep critical production applications up and running around-the-clock. Production Support also delivers access to experts who can troubleshoot complex issues, answer questions, and resolve bugs. Our Mainframe Production Support Model